Terms & Conditions
Last updated: [07/07/2025]
These Terms & Conditions govern your use of our online shop and the purchase of goods through myPOS.
1. General Information
The website is operated by
[
mada
laser engraving & sublimation
]
registered in the UK.
By placing an order, you agree to be bound by these Terms & Conditions.
2. Products & Pricing
All prices are listed in GBP (£) and include VAT where applicable.
We reserve the right to change prices or discontinue products at any time.
3. Orders & Payment
Payments are securely processed through
myPOS
.
Orders are subject to acceptance and availability.
4. Delivery
We aim to dispatch o
rders
within 5
]
business days.
Delays may occur due to postal or courier issues beyond our control.
5. Returns & Refunds
You have 14 calendar days to return goods after delivery.
Items must be returned in their original condition.
Please contact us before returning any item via
[Your Email Address]
.
6. Complaints
For any issues with your order, please contact us at
[Your Contact Info]
.
We aim to resolve complaints informally and promptly.
7. Alternative Dispute Resolution
If you're dissatisfied with how we’ve handled your complaint, you may consider resolving the issue via Alternative Dispute Resolution (ADR).
We are not obligated to use a specific ADR provider but will consider reasonable requests.
For UK consumers: You may contact RetailADR, an independent certified provider of retail dispute resolution.
For EU consumers: You may use the European Commission’s Online Dispute Resolution (ODR) platform: 🔗 https://ec.europa.eu/consumers/odr
We encourage customers to reach out to us first so we can attempt to resolve matters informally before any ADR process.
8. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.